Terms & Conditions
Welcome to cinderhavenportal.sbs (the Site). By accessing or using the Site, you agree to be bound by these Terms & Conditions (the Terms). If you do not agree to these Terms, please do not use the Site.
1. Acceptance and Relationship
These Terms constitute a legally binding agreement between you and the operator of the Site. By using the Site, you confirm that you are at least the age of majority in your jurisdiction and have the authority to enter into these Terms. If you access the Site on behalf of a company or organization, you warrant that you are authorized to bind that entity to these Terms.
2. Use of the Site
You may access and use the Site for personal, non-commercial purposes in accordance with these Terms. You agree not to interfere with or disrupt the operation of the Site, to respect intellectual property rights, and not to misuse any content. The Site may require you to create an account. You are responsible for keeping your login information confidential and for all activities that occur under your account.
3. Ordering and Services
All orders placed through the Site are subject to availability and acceptance. The Site may provide descriptions of dishes, menus, and other offerings. Actual dishes may differ from descriptions due to seasonal changes. Prices are shown in £ and exclude delivery charges unless stated otherwise. By placing an order, you agree to pay the stated price plus any applicable taxes and delivery fees. We reserve the right to limit quantities and to refuse or cancel orders at our discretion.
4. Payments
Payments for orders are processed securely through supported payment methods. You authorize charges to your selected payment method for the total amount of your order. All financial information is handled in a PCI-compliant manner through third-party processors. The Site does not retain or store sensitive payment information on its servers beyond what is required for transaction processing.
5. Delivery and Pickup
Delivery or pickup options will be described during checkout. Estimated times are provided as guidelines and may vary due to weather, traffic, or other factors beyond our control. We are not liable for delays caused by third-party delivery services or circumstances outside our control. You must provide accurate address details including 43 Bedford Street, London, WC2E 9HA, and United Kingdom when placing an order. In the event of issues with delivery, contact our support team at +44 20 7946 0958.
6. Changes and Cancellations
Menus, prices, and delivery areas may change without notice. You may cancel orders in accordance with the cancellation policy presented at checkout. Late cancellations may incur charges. We strive to keep information accurate, but errors may occur; we reserve the right to correct them and to cancel affected orders if necessary.
7. Intellectual Property
All content on the Site, including text, images, logos, and designs, is owned by or licensed to the operator of the Site. You may view, print, and temporarily download content for personal use only, provided you do not remove any copyright or proprietary notices. You agree not to reproduce, distribute, modify, create derivative works from, or exploit the Site content for any commercial purpose without our prior written consent.
8. Privacy and Data
Our Privacy Policy explains how we collect, use, and protect your information. By using the Site, you consent to the collection and use of your data as described in the policy. We may share aggregated, non-identifiable data with partners to improve services, but we will not disclose personal information in a manner that could identify you without your consent, except as required by law.
9. Links to Third-Party Sites
The Site may contain links to third-party websites or services. We are not responsible for the content or practices of those sites. Visiting third-party sites is at your own risk, and you should review their terms and privacy policies.
10. Limitation of Liability
To the maximum extent permitted by applicable law, the operator of the Site and its affiliates shall not be liable for any indirect, incidental, punitive, or consequential damages arising from your use of or inability to use the Site, including but not limited to losses of profits, data, or business opportunities. Our total liability for direct damages shall not exceed the amount paid for the applicable order or service, where applicable, or £ equivalent if no payment was made.
11. Indemnification
You agree to indemnify, defend, and hold harmless the operator of the Site and its affiliates, and their respective officers, directors, employees, and agents from and against any claims, damages, obligations, losses, liabilities, costs, or debt, and expenses arising from your use of the Site, your violation of these Terms, or your violation of any rights of another party.
12. Termination
We may terminate or suspend access to the Site immediately without prior notice or liability for any reason, including without limitation if you breach the Terms. Upon termination, your right to use the Site will cease, and you must destroy any downloaded materials.
13. Governing Law and Disputes
These Terms shall be governed by and construed in accordance with the laws of United Kingdom without regard to its conflict of laws principles. Any disputes arising out of or in connection with these Terms shall be resolved exclusively in the courts located in London, United Kingdom, unless you and we agree to alternative dispute resolution methods.
14. Changes to Terms
We may modify these Terms at any time. We will provide notice of material changes as required by applicable law. Your continued use of the Site after the changes become effective constitutes your binding acceptance of the revised Terms.
15. Contact
If you have any questions about these Terms, please contact us at +44 20 7946 0958 or via the Site's contact form. For the purposes of these Terms, the data for the organization is as follows: CinderHavenPortal, located at 43 Bedford Street, London, WC2E 9HA, United Kingdom.
Last updated date: 2025-09-01