Privacy Policy
Last updated: October 01, 2025
Welcome to CinderHavenPortal (“we”, “us”, “our”). We operate the website at cinderhavenportal.sbs and provide pizza and related services to customers in and around London, United Kingdom. This Privacy Policy explains how we collect, use, disclose and protect your personal information when you visit our site, place an order, or otherwise interact with us. By using our site, you agree to the practices described in this policy.
1. Information we collect
We may collect several categories of information to provide and improve our services, including:
- Identification and contact information, such as name, phone number +44 20 7946 0958, and postal address 43 Bedford Street, London, WC2E 9HA, United Kingdom.
- Order details, including items you purchase, order history, payment method (handled securely by our payment processor), and delivery preferences.
- Technical data, such as IP address, device type, browser type, and pages you visit on cinderhavenportal.sbs.
- Usage data, including interactions with our site, preferences, and feedback you provide.
We strive to limit the collection to what is necessary for providing our services and communicating with you.
2. How we use your information
- To process and fulfill your orders, confirm deliveries, and handle payments and refunds.
- To communicate about your orders, promotions, and service updates; this includes responding to inquiries and requests.
- To personalize your experience on our site, such as recommending menu items and adjusting content to your location.
- To improve our website, products, and customer service, including diagnosing issues and analyzing trends.
- To comply with legal obligations and enforce our Terms of Service and policies.
We will not use your data for purposes unrelated to our business without your consent or as otherwise permitted by law.
3. Cookies and tracking technologies
We use cookies and similar technologies to operate and improve CinderHavenPortal and to understand how users engage with our site. Cookies may be essential for essential functions, such as maintaining your session and processing a cart, and may also help us tailor content and offers. You can manage your cookie preferences through your browser settings. Disabling cookies may affect your ability to use certain features of the site.
4. Data sharing and third parties
We may share your information with trusted service providers who assist with operations such as payment processing, delivery, and customer support. We do not sell your personal information to third parties. We may disclose data to comply with legal obligations, protect our rights, or enforce our policies. When we share data with service providers, we require that they protect your information and use it only for the purposes described by us.
5. Data security
We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. While no method of transmission over the internet or electronic storage is perfectly secure, we strive to use commercially acceptable safeguards and update them as needed.
6. Data retention
We retain personal information for as long as necessary to provide our services and to comply with legal obligations, resolve disputes, and enforce our agreements. When data is no longer required, we securely delete or anonymize it.
7. Your rights
You may request access to, correction of, or deletion of your personal data, and you may object to or restrict certain processing. You may also withdraw consent where our processing is based on consent. To exercise these rights, contact us using the details below. Note that some requests may affect your ability to use CinderHavenPortal services.
8. Children’s privacy
Our site and services are not directed to children under the age of 16. We do not knowingly collect personal data from minors. If you believe a child has provided us with personal information, please contact us so we can take steps to remove such data.
9. Non-ic beverages policy
In accordance with our family-friendly approach, any references to beverages served or offered on our site and at our locations use juices options only, such as juice or lemonade, and do not promote ic products. We do not process information about ic consumption or preferences.
10. How to contact us
If you have questions about this Privacy Policy or how we handle your information, you may contact us at +44 20 7946 0958 or visit our site at cinderhavenportal.sbs for more details. You may also reach us at our physical location: 43 Bedford Street, London, WC2E 9HA, United Kingdom.
We reserve the right to amend this Privacy Policy at any time. We will publish changes on our site and, where appropriate, provide notice to you. Your continued use of CinderHavenPortal after such changes constitutes your acceptance of the updated policy.